Unresolved alerts across all dates. Checks every 2 seconds while this dashboard is open. Requires connected WhatsApp messages.

Chat exports include captured messages and media references. Mobile-app sent messages need supported coexistence echo events. Estimated WhatsApp session time adds the span between an employee’s outgoing messages and connected calls. A gap over 5 minutes starts a new session. A single message adds no measurable duration. Incoming messages alone do not count as employee activity. Reading, typing, and calls without connected duration data cannot be measured. The estimate includes gaps up to 5 minutes and is not exact app screen time.

These are current follow-ups across all dates. Historical messages and status updates appear in Saved daily records below. Every connected customer text message creates a follow-up if none is open. Without a requested date or time, the default is 24 hours. Recognized dates, weekdays and times use Pakistan time. A later message with no timing does not overwrite an existing follow-up. Unclear timing uses the 24-hour default for review. Clear buying requests create Hot leads. You can also use Add lead / reminder manually. Voice and call detection are not connected. Keep the dashboard open for alerts.

Waiting chats cover all captured history. Late replies use the selected report date. The timer starts with the first unanswered customer message and includes nights and weekends. Accurate results require both incoming and sent messages to be connected.

Saved daily records

Messages and status updates for the selected Pakistan date. All captured records stay saved when you change dates. Owner sees the whole team; employees see their own records.

Customer voice messages

Transcripts use the same hot-lead, follow-up and urgent-word rules as text messages. Transcription needs a connected service and can mishear speech. Review the transcript before taking action.

Documents received

Document attachments received on the selected Pakistan date. Photos and payment screenshots are not included. Counts do not confirm that an application document is valid or complete.

Payment screenshots

Amounts read from incoming images are reported payments, without bank verification. Unreadable images and duplicates are excluded from totals.

Connections & processing